Desktop management
Many organisations are faced with having to manage large numbers of desktop and laptop machines across multiple office or geographic locations whilst being limited in terms of support staff and resources. By implementing a robust Systems Management to provide automated Systems Auditing, Systems and Application Patching, Application and Workstation Image Deployment, organisations are able to free up resources to concentrate on other aspects of Desktop Support such as application support whilst improving the level of service provided to their customers, the end user.
Although many organisations look to major migration events such as Desktop Operating system upgrades or hardware refresh as an opportunity to implement Systems Management Tools, however organisations can benefit from implementing Systems Management outside of these projects.
For organisations that have implemented systems such as Microsoft SMS and Altiris with limited success, which can largely be put down to the complex nature of the products, a lack of effective planning during the design and implementation phases and ultimately a lack of in-depth knowledge of the products.
Morse though engagements with clients from the SME to the Multinational have built up a strong understanding of Systems Management products and by utilising both Morse Consultancy and Flexible Resourcing Services can assist clients with implementation or remedial work to ensure full system capability.