Key to the success of any Flexible Resourcing engagement is the time taken to understand the "real" client needs. This is achieved through a number of fact-finding activities from service definition workshops through to gaining a complete understanding of the technical infrastructure that will be supported. Optimum service is obtained by working closely through transition with the incumbent client support teams. The following are key points of understanding through the transition phase:
- Identify and schedule contract deliverables
- Establish documents and operating processes
- Identify and create statement of works
- Agree transition plan and obtain client sign off
Once understanding is gained Morse operates a 5 stage service take on process that consists of:
- Engagement
- Due diligence
- Transition
- Operations (Business as usual)
- Transformation (Continuous improvement)
Simply put Flexible Resourcing is about "putting the right people, with the right skill sets, in the right place at the right time in order to meet client objectives.