Our usability services include:
- Strategic consulting – we can help direct your web, portal, intranet and extranet strategies to deliver business goals via usability analysis, competitor review and visioning.
- Building the context of use - this involves analysing your business requirements including the target audience, task analysis, contextual and accessibility requirements for an application. We will develop business aligned recommendations relating to tone of voice, user interface, critical site function and branding to form the solution scope for development using stakeholder interviews, audience profiling, task analysis and contextual evaluation.
- Content organisation - new and existing content will be analysed for currency, ownership and relevance, and content types defined and identified. We will develop taxonomies reflecting business goals and user behaviours. The content types are then mapped to these taxonomies to form a robust forward-looking solution that is flexible enough to incorporate long-term strategic goals.
- Visual design and development - we can work with you to develop interfaces that are compelling, usable and attain business goals. Our user interface designers understand the opportunities and limitations of content management systems and can efficiently translate your brand to these platforms.
- Usability testing - throughout any solution implementation, we will evaluate usability – using both experts and representative users. Formative and qualitative evaluations will be completed through user interviews, eye-tracking and heuristic evaluation.
- Accessibility – we can help you address the accessibility compliance challenge via web accessibility evaluation, accessibility testing and training.
