Enterprise systems monitoring
- Capital and operating cost savings
- Operational efficiency – many routine tasks in IT operations, associated with monitoring and managing the IT infrastructure, can be automated, allowing people costs to be reduced or redeployed
- Improved quality of service to the business, clients and suppliers
Application monitoring
- IT operations can monitor and track service levels delivered by IT
- Business managers can monitor their most critical business transactions
- IT staff can plan capacity by analysing IT service consumption based on actual usage in business terms
- IT staff can understand business priorities and resource requirements to ensure sustainable service levels
Business process monitoring
- Optimise business process health and performance
- Define and monitor business service level objectives
- Identify both IT and business performance problems within the business process flow
- Demonstrate measurable improvements in business performance back to the business teams and impact the bottom line
