Understand
Plan
A detailed understanding of the objectives of the Infrastructure Delivery exercise is uncovered at this stage. Solution success criteria, timelines, budgets, and other organisational (or political) dependencies are embraced. The use, type and audience for presentation of the final solution is also defined to ensure clarity of the final deliverable (i.e. is a technical or business response required).
An infrastructure services consultant works closely with the customer account manager and end user customer to understand the current state of the organisation and business issue the considered solution will affect. This will be used as a benchmark for future forward thinking decisions. This phase ensures a documented understanding of the requesting organisation is absorbed for use within the Morse technical teams.
The Morse Infrastructure Delivery programme provides a framework to allow Morse prospects and customers to consistently access accredited subject matter experts to facilitate informed product selection or solution design.
A high level overview of the steps undertaken is as follows:
Absorb
A number of key drivers (internal and external) affect the requirement for Infrastructure Delivery. A provisional needs analysis is used to locate, summarise and prioritise the drivers, inputs and outputs that will affect or be affected by the final infrastructure implemented. At this stage a number of key measurable benefits are outlined ensuring the solution proposed can be tested against relevant metrics. Industry and organisation past practices are embraced and reviewed.
Plan
Using the information gathered by previous phases an initial design is mapped to generate a generic solution. The generic solution will be used to determine the product requirements of respective product vendors aligned with characteristics unique to the prospect or customer. At this stage the Morse Solution Architect team will engage to determine and design the unique services requirement needed to successfully implement the solution.
Solution Presentation
Via a business benefits workshop the initial solution is presented to the customer using a hard copy report or Microsoft PowerPoint presentation. The session objective is to commission a formal services engagement to implement the phased or full solution whilst embracing risk, time and financial implications. The output of the initial Solution Presentation Workshop is often a modified initial design, a revision to solution scope or a requirement for other elements not previously identified. Most importantly the customer will be clear at this stage that his needs and the Morse solution are harmonised