Our virtual Centre of Excellence (vCOE) provides both breadth and depth of experience and expertise. Most of our support consultants have worked in other industries before joining us and as a result have in-depth knowledge of business requirements, as well as specialist application and technical skills.
Our offerings cover everything from providing and running the hardware, network, desktop and application components to supporting and evolving your business solution. We will provide you with a single source for all your support requirements.
High availability
We combine on-site, on-shore and off-shore capabilities to ensure that you receive the most appropriate solution for any particular application or situation. Our ‘follow the sun’ capabilities, using centres of excellence in Asia, the US, South Africa and the UK, ensure you have access to people from a similar cultural background and who speak the same language.
Best practices
It is difficult for your business to keep up with best practices, either business best practice or IT best practice such as ITIL. However, we apply ITIL best practices to the systems and applications we support. Consequently you will benefit from our experience and from the continuous improvement the best practices bring.
Optimisation
Our dedicated IT Performance and Technology practice works with clients to optimise their IT environments before they are outsourced. This results in lower costs, greater reliability and higher levels of service. With our vCOE you keep control and retain the flexibility your business demands.
Flexible pricing
Traditional outsourcing arrangements look to amortise the costs over the life of the contract, meaning that by the end of the contract life you may be paying more than is needed because the outsourcer has made improvements and reduced operating costs.
Our approach is different. When contracts are priced, any optimisation opportunities are taken into consideration from the start, ensuring a lower price. In addition, you can opt for a number of cost models – usage, fixed and utility pricing. These models can also be mixed and matched, for example using a different model for hosting and applications support – giving you complete flexibility to build the most effective support cost model for your organisation.
