Support challenges are driving many organisations to review how enterprise applications are managed. With applications at different stages of their lifecycle, you need to assess their needs carefully. Traditional outsourcing contracts may be suitable for some applications but won’t necessarily provide either the flexibility you require, or the most cost effective solution. Similarly, supplementary resource based contracts, whilst providing the skills and knowledge required, do not provide a flexible or cost effective solution.
Virtual Centre of Excellence
Our virtual Centre of Excellence (vCOE) approach is different because we recognise that at any point in time, or at any stage of an application’s lifecycle, you will need different types and levels of support. As a result the vCOE enables you to choose the best business process and technical support model for your organisation at any point in time. This leads to a support model that is flexible, knowledgeable and contains the right resourcing and skill levels at the most optimised level of cost.
Ad-hoc support
If you have your own well established support department, you may occasionally need specialist expertise or have to cover for the absence of specific skills. Organisations with existing agreements may need to increase their existing level of support for a particular period, for example year end. The vCOE accommodates all of these requirements.
Co-operative support
The best model for your business may be a mixture of in-house and remote support. For example, you may support your global operations with your own UK team from 9am to 5pm and we would take over from 5pm to 9am. In other cases you may feel comfortable supporting your best practice applications and want to outsource your competitive processes. The vCOE makes it easy to provide the appropriate support for every situation.
Total support
At the other end of the scale, if you need to totally outsource your applications, the vCOE allows you to do that, including taking on both the staff concerned and the computing infrastructure.
