When implementing an IT system it is imperative that the users are able to use it, and the new business processes, in order to effectively carry out their jobs. If they are not able to do so the business benefits for the project will not be realised and, at worst, company operations will be disrupted by the implementation. A sufficient training strategy is therefore vital.
Development and delivery
Developing and executing a cost-effective training strategy for application implementations can be a significant issue. There are usually a large number of distinct end-user roles requiring a large number of distinct training solutions, and training needs to be balanced to suit the capabilities of the individuals whilst at the same time being consistent enough to meet the requirements of increasing regulations, e.g. Sarbanes Oxley.
The development of training material and the delivery of the training are often pressured for time due to the potential for delays in the delivery of stable process designs and software. Your training strategy must be capable of rapid, but effective, execution at the end of the project life-cycle.
Fit for the future
Your training solution must also be capable of being maintained as the processes and IT solution mature and change over time, making business ownership for the training solution essential.