Knowledge
Treating Customers Fairly (TCF) Management Information
Date Uploaded: [ 05-02-2008 ] Filesize: [ 303k ]
Mark Lester, Head of Distribution and Karen Bond, Consultant, Morse presented at a TISA Discussion Group. They focused on the Management Information required for Treating Customers Fairly (TCF):
- TCF Basics and Outcomes
- The culture of TCF
- MI Requirements
- What to prove
- What to get
- Evidence, analysis and action
- Persistency
For more information on TCF, please contact Mark or Karen on +207 398 6000
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