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Taking the measure - FT.com
[21-05-2007]
John Hannah, logistics practice head at Morse, discusses supply chain management (SCM) systems and measuring the effectiveness of SCM implementations.
“We can get closer to supply chain visibility, but it is less because of leading edge technology than because of the data and the business processes that go with it. The process must come before the technology. Reporting key performance indicators (KPIs) and metrics tend to follow the solution but rarely lead it.”
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