MORSE Symantec Availability Capability
Morse Symantec Availability Capability
Morse has delivered Symantec solutions from backup through to high availability and Disaster Recovery as well as security into a range of major corporate clients in different vertical markets. For more discussion around these implementations and Morse’s Symantec capability please e-mail your Account Owner.
Symantec Support Resource (TSPP)
Morse is a member of the Technical Services Partner Programme (TSPP). Morse is able to provide first-level and second-level post-sales support for authorised Symantec products. To achieve this accreditation, Morse has made financial commitments in training and examinations for both pre- and post-sales staff to such an extent that we are the most highly accredited Symantec Availability Partner. These resources enable Morse to scope the right solutions and also to deploy and help in the skills transfer process. Morse has shown that through intelligent engagement of our accredited consultants, we are able to increase the effectiveness (in terms of manageability, availability and performance) of Symantec environments.
Morse was the first partner in Europe to reach this level of accreditation and capability and remains the only channel partner with such capability. Morse's consultants have direct access to dedicated resources within Symantec's technical organisation and Morse customer incidents will therefore receive prioritisation.
As well as Morse’s ability to provide first and second level Symantec software support, Morse is also capable of supporting the hardware environments on which Symantec runs. By consolidating their support requirements with Morse, customers benefit from problem ownership, a reduction in time to resolution and subsequent minimization of risk.
Morse is a Symantec Platinum Partner, the highest level of partner accreditation available. This reflects Morse's capability in planning, designing, deploying and testing complex software solutions.
We are fully accredited to deliver Data Protection, High Availability and Disaster Recovery Environments as well as having our own in-house security practice.
Proven Capability
Partnering with Morse for Symantec Availability brings the following value to customers:
Symantec Commercial Resource
Symantec has invested in Morse through the deployment of a sole account manager and also dedicated commercial heads. These resources ensure customers are kept abreast of continued Symantec developments pertinent to their business. Morse’s commercial standing within Symantec also ensures that customer issues, when channelled through ourselves, are prioritised; this is a unique value which only Morse can offer.
Morse is Europe’s leading technology integrator and IT services company. We have a breadth of capability from business application, architecture and planning, deployment and management and technology provision, right through to project management. We appreciate that different customers have different requirements and therefore we have a range of vertical and technology specialists able to apply the relevant capabilities to our customers.