Case Studies

LINK

"From the outset, it was clear that Morse consultants were extremely experienced. They quickly understood our business requirements and within half a day presented a clear vision of how they could be addressed."

Production Support Manager, LINK

Detailed Case Study

The challenge

LINK gives UK customers secure and reliable access to banking services from any ATM. As the use of ATMs expanded, the complexity of hardware and applications increased and LINK’s operators had 30 separate screens to manage systems performance. LINK searched for an enterprise management suite that would provide a consolidated view from a single console and reduce the use of skilled staff resources on routine systems management activities.

The solution

LINK selected HP OpenView as having the best functionality and performance and contracted with Morse as implementation partner. Morse provided experienced consultants who quickly understood the business requirements and helped define precise deliverables. Morse guided LINK in the selection of HP OpenView components and assisted with process change management. A joint team has deployed HP OpenView to monitor LINK’s entire production and disaster recovery data centres.

The benefits

Morse’s implementation of HP OpenView sustains high performance ATM services in a complex technology environment. LINK operators are now able to view the entire IT infrastructure through a single console. Incidents and alert statuses are colour coded, and the impact of events on business services is automatically highlighted. Operators can prioritise actions, address incidents faster and pre-empt problems developing. Routines developed by Morse to mimic users are run regularly to let business managers see the service being delivered to customers.