Case Studies

Somerfield

"Morse has a deep understanding of software testing. Its consultants and professional testers quickly understood our requirements and helped us design and implement a comprehensive risk-based corporate testing strategy. This has delivered considerable savings in support costs and ensures that applications entering our retail operations are of the high standard our business requires."

IT Director, Somerfield

Detailed Case Study

The challenge

Somerfield, a leading UK supermarket chain with over 1000 stores, wanted to improve the quality of its operational software applications, accelerate the pace of introducing new systems, and cut the cost of software development and application support.

The solution

Morse worked with Somerfield to design and implement a corporate software testing strategy. Morse initially operated a managed testing service for Somerfield, using its own testing specialists plus other resources as appropriate. During this time, Morse created and documented structured testing procedures in the form of a Test Director programme. Morse transferred software quality knowledge to Somerfield staff, and trained project managers in the use of Test Director. Internal staff now control software testing in-house, calling on specialists and consultancy support from Morse as required.

The benefits

Somerfield now has structured procedures in place that ensure only the highest quality applications are deployed within its head office, stores and logistics operations. The company has been able to reduce IT costs by dispensing with its specialist testing team, and reducing significantly the resources and time devoted to software maintenance and support.

Efficient user acceptance testing has pushed back the cost of ensuring initial software quality onto vendors.

Somerfield is now able to introduce new software applications faster, secure in the knowledge that all applications are of the highest quality and meet the expectations of user departments.