Case Studies

EMI

"People at EMI now have a high degree of trust in Morse thanks to the quality of its people, their hard work, flexibility and excellent SAP knowledge. Trust is essential when you are outsourcing key elements of a solution that is the life blood of your organisation."

Chief Technology Officer, EMI

Detailed Case Study Detailed Case Study

The challenge

Keen to capitalise on opportunities presented by the advent of digital music and to improve the efficiency of its business, EMI decided to implement an SAP enterprise resource planning solution globally (Europe, Japan and North America). Recognising the need for effective management of the large and sophisticated solution, EMI did not want the expense of building and running its own support organisation.

The solution

Most of the support function is 'smartsourced' to Morse. Morse helped EMI set up a global competency centre to structure the support organisation. Morse provides proactive and reactive elements of applications management, monitoring systems to keep them running efficiently and handling incidents through to resolution. Morse also works with EMI to develop and deploy additional functionality based on evolving business requirements.

The benefits

EMI benefits from global, 24/7 support in local languages (including Japanese) through Morse offices worldwide. Morse's cost-effective service provides access to SAP expertise that EMI could not retain in-house, locates support teams offsite and only charges EMI for the services it uses. Access to Morse knowledge and experience enables EMI to get maximum value from its SAP solution, now and into the future.