Case Studies

Tetley upgrade case study

"Working with Morse provides the expertise we need to cover the gaps in knowledge we inevitably have in-house. We're guaranteed the right resources for the job at the right time but also see our skills improve as we are coached through projects. We've found an ideal partner, one that helps ensure our projects are successful while also remaining cost-effective."

Group Business Systems Manager, Tetley

Detailed Case Study Detailed Case Study

The challenge

Tetley wanted to cost-effectively introduce a shared services environment. This involved upgrading from SAP R/3 Enterprise to SAP ERP Central Component 5 to enable the implementation of the SAP Business Warehouse component, the SAP Unicode service and enterprise portals. To gain maximum value from the upgrade, Tetley also wanted to migrate from its Oracle database to Microsoft SQL Server and implement new hardware for the SAP environment.

The solution

Tetley managed the project with Morse guiding Tetley's technical team and helping to plan the upgrade project in the early stages. As the project progressed, Morse contributed at key stages. A coaching approach was used so that Tetley built its in-house expertise. The complex upgrade was implemented in several phases and each stage was tested on a proof of concept system.

The benefits

Tetley obtained cost-effective access to specialist knowledge and advice while ensuring valuable skills were transferred to its staff. Access to Morse's expertise led to a faster upgrade, speeding the realisation of benefits from the new SAP platform. Thorough testing on the proof of concept system meant minimum disruption to the business. Tetley now has in place a flexible platform for the future.