Support Engineer (Helpdesk)
Location: London
Essential Skills:
As an international consultancy experiencing exceptional growth and expansion our Infrastructure Consulting practise is looking for Support Engineers with a proven track record of innovation, excellence and delivery. In return we offer a motivating career that supports personal growth, development and the chance to work on projects of the highest calibre. We can offer you:
Exciting experiences and the opportunity to work with industry leaders and influential people. Our flexible resourcing services are developed from extensive experience and an impressive track record of providing end-user and infrastructure services to clients; giving you the opportunity to work with many of the biggest, best and most dynamic organisations.
A challenging but stimulating environment. Working in a team on a shift basis you will provide comprehensive helpdesk support on client assignments, answering calls, incidents and requests, project work and initiating call escalation to second line support engineers. You are required to be delivery oriented and require the utmost professionalism and customer focus.
The opportunity to learn and develop. In exchange for your excellent problem solving skills and commitment to succeed, we are committed to investing in our people through the provision of training, career management and the sharing of knowledge.
Skills and experience
- Assisting with the coordination of IT support to ensure that problems are resolved promptly and effectively
- Proven experience in a telephone based support environment
- Excellent telephone manner and clear speech
- Basic PC knowledge
- Understanding of Windows Operating Systems (2000/XP)
- MS Office suite support experience
- Familiar with the use of helpdesk systems (e.g. Remedy, Royal Blue etc.)
- Good organisational and time management skills
- Desirable:
- Experience working within an IT department in a large corporate organisation
- Knowledge of additional applications (e.g. Lotus Notes)
- Telephony support experience
- Understanding of the Banking environment
Qualifications
- Relevant industry recognised qualifications an advantage