Client commitment

We are committed to providing a first-class service to our clients, based on a thorough understanding of your goals and needs. Everyone across the company, in every department, puts client service at the top of their priorities.

Through our Client Experience Programme we carry out regular client research, benchmarking our current standing against the level of service we provide. The surveys highlight specific areas where we can, and do, make developments.

Morse and quality
Morse is ISO 9001:2000 certified by the British Standards Institute. By putting in place rigorous internal audit processes, we aim to continually improve client satisfaction levels, internal efficiency and employee involvement.

ISO 9001:2000 provides a framework for managing and improving our quality system using a process approach. To gain certification, our quality processes are carefully scrutinised by third-party assessors to ensure they meet the required standards.

We assess all our business processes from a client perspective to ensure we deliver the most appropriate balance between control and flexibility. A balanced scorecard approach to metrics helps us focus on all aspects of the client relationship - Service Level Agreements (SLAs), surveys, specific feedback mechanisms in specialist areas, research the relationship assessment programme.

Well controlled and documented, our quality policy ensures we:

Use our knowledge and specialism to gain an in-depth understanding of industry sector trends and develop the most appropriate solutions to meet your needs
Develop strong relationships with our clients, partners and suppliers, working closely with them to improve services, build trust and add value both up and down the supply chain
Recognise employee achievement through our 'Excellence in Client Service' programme.