Even the very best-run companies can suffer problems that develop into a crisis – a longstanding investment fund is mis-priced, or there is mis-selling due to the administration process collapsing during a period of extraordinary activity volume.

Such crises can have a very damaging impact on the company – you are exposed to critical review by clients, stakeholders and by regulators.

Remediation should be sought immediately with the aim of recovering losses, re-establishing processes and compensating your clients and generally restoring confidence in your business. All of this will need to be demonstrated to the relevant regulator, as well as to your clients and to your staff.

During the crisis, your usual teams may not be able to cope and so external resources will be needed to provide the advice and support to deliver effective remediation.