Given the current climate to continually strive for excellence in service provision, organisations need to consider how best to develop and sustain the effectiveness of departments and the human resources supporting them.
We have significant experience of working with clients who look to us in order to understand where they are on the scale of operational maturity. Organisations are keen to recognise how they compare with their peer organisations in addition to considering world-class practice in non-related sectors.
Operational approach
Morse’s approach is to understand the business environment within which your organisation is operating in. The initial phase of analysis would typically involve:
- Understanding the factors impacting your organisation.
- Competitive market positioning and the needs of the customer
- History of change within the organisation
- Current measures/ratios
- Targeted financial performance
- Assessment of current department structures and roles
- Benchmark data to assess your organisations opportunity for improvement
- Detailed engagement and understanding of key stakeholders
We will work with key employees to identify changes to make the organisation more effective. This will involve the consideration of departmental roles and the potential need to develop a completely different structure to address the external and internal environment.
We will develop models that are owned by the sponsor and key stakeholders, and following approval, we will support the implementation, to ensure that the organisation is ready, staff are impacted to a minimum and the benefits are clearly understood and delivered.