Today’s business world presents many challenges such as customer retention and development, increased competition, globalisation, margin pressures, ever increasing compliance requirements and the demands of delivering shareholder value.
In order to remain competitive, your organisation needs to deliver responsive, flexible and reliable services. Operating model design is concerned with advising organisations on the most effective HR, IT and Finance organisation for your particular situation.
In assessing how efficient and effective these operations are, a number of issues will result including:
• HR and Finance predominantly being used as a transaction-based function
• IT not being able to facilitate the strategic objectives of an organisation
• Lack of strategic advice and guidance
• Silos of HR processes that are inconsistent
• A lack of clarity in the roles of staff in these functions compared to operational managers
• Poor use of or inadequate HR and Finance systems
In understanding these issues, it will enable the foundation for developing an effective operating model design.