Outsourcing is increasingly part of many business models. Deciding whether to outsource, what to outsource and to whom is not a straightforward process. It requires a clear operational strategy, buy-in from a range of internal and external stakeholders, knowledge of the market place and suitable resources to run an objective and thorough selection exercise.
The key challenges you are likely to face are:
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Agreeing internally the scope of what you are outsourcing and being able to articulate it in a way that ensures the best quality response from interested service providers
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Ensuring requirements meet your current and future needs - supporting plans for your own future operating model objectives and product / client proposition plans
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Assessing a wide range of qualitative and quantitative factors in as fair and objective a manner as possible and getting consensus from a wide range of stakeholders in your organisation
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Understanding which suppliers would make good candidates to be shortlisted given a range of factors, such as strategic fit, cultural alignment, service capability, cost and experience